WEBSITE PRIVACY PROTECTION
STATEMENT
At Resort
Vacation Network, we stress the importance of privacy and are committed to
earning your trust by adopting high standards for the protection of your
personal information.
This
policy applies to our website(s) and outlines the type of personal information
we collect and receive, the circumstances in which we collect or receive
personal information, the policies and procedures we have established outlining
its use and storage, and for sharing certain types of personal information in
certain limited circumstances, the procedures you should follow if you have any
questions or requests in respect of your personal information or our policies
and procedures and the person to whom such questions or requests should be
directed, and the means by which to communicate with that person.
We do not
control and are not responsible for the policies or actions of third parties
linked from this site and you should check directly with them since their
policies and terms will govern how they handle and treat personal information.
In this
policy, "personal information" or "personally identifiable
information" means information about you that is unique and would actually
or potentially identify you as an individual, like your name, address, email
address or phone number, and that is not otherwise publicly available and is
not part of your work identification and includes information you provide to us
when you use our website to make or modify a reservation, establish a profile,
communicate personal preferences, participate in, respond to or take advantage
of special offers, or which you otherwise provide to us in the course of using
our website. Aggregate information or statistics, even if compiled or derived
from your personal information and then aggregated and mingled with information
of others, is not personal information since it does not identify you or any
specific personally identifiable information about you. We use aggregate or
statistical information to better serve our guests and customers generally, to
enhance the performance of our website and to generally improve how we do
business.
We will
provide you with opportunities to "unsubscribe" and to correct or
update your personal information and describe these opportunities below, but
you are responsible for ensuring the information you provide to us and that we
maintain is complete, accurate and up to date. We cannot and will not be liable
to you or any other party if, for any reason, you do not provide us with
complete, accurate and current information or you fail to update such
information in a timely manner.
HOW YOU MAY PROVIDE US YOUR PERSONAL INFORMATION USING OUR WEBSITE
1. By making a reservation or by
using the website.
2. By communicating with us regarding service delivery including any profiles,
preferences or special requests you may make.
3. By participating in a marketing initiative, survey or responding to special
offers we may send you from time to time.
4. By registering, participating in sweepstakes, contests or otherwise entering
information on or through our website.
5. By using web technologies such as cookies.
Below we
will outline the type of information normally collected in each of these
circumstances, the reasons for doing so, how we intend to use it and store it.
MAKING A RESERVATION/COMPLETING FORMS
When
making a reservation or using forms on the website it is necessary to have
information in order to identify you, contact you and to process your purchase
and requests. This usually includes your name, address, phone number, email
address, credit card number and expiration date, and language preference. It
may also include, if you choose to share that information with us, your preferences
regarding services we may offer, such as type of room, type of bed, and the
like. From time to time, we also offer special discount offers (for example, to
seniors or for children) and we may require birth dates or other qualifying
information to assess your eligibility and process your reservation or
participation correctly. If you elect to participate or take advantage of a
promotion, package or other service that involves third parties, your personal
information will be shared with that third party to the extent necessary to
participate, enroll, contact or otherwise provide you with the service and
process your purchase or request.
We may
use the information you provide to send you offers and information about the
resort's and/or hotel's services and those of select third parties. Except as
we have described in this policy, your personal information will not be given
to these third parties.
WE OFFER YOU THE ABILITY TO RECEIVE TARGETED, TIMELY NOTIFICATION OF
TIME SENSITIVE OFFERS
To sign
up for this service we require you to provide us with your email address, first
name, last name, and zip code. You may unsubscribe at any time using the link
provided on every offer we send you. Of course, if you change your mind, you
may subscribe again at any time in the future.
BY VISITING OUR WEBSITE
Our
website does not collect personally identifiable information from you or your
computer when you simply visit (e.g., browse) and unless you actually provide
us with personally identifiable information, we will not know or collect your
name, your email address or any other personally identifiable information about
you. When you request or visit a page on our website, we do log certain
communications, technical and operational information and aggregate it with
other similar information in order to make our website function correctly, do
capacity and other technical planning and generally make our website function
properly and improve it where we can. We also automatically track and collect
your IP address, domain server, the type of computer and type of web browser.
We use this information to better understand how visitors use our website and
how we can better tailor our website, its contents and functionality to meet
your needs.
More
detail about the personal information we collect and the collection of
information through web technologies such as "cookies," is described
below.
Sweepstakes and Contests
On
occasion, we conduct sweepstakes and contests that offer the opportunity to win
prizes. Each sweepstakes has its own terms and conditions. Some sweepstakes
require you to choose to enter and for others you will be entered automatically
if certain elements described in the sweepstakes terms and conditions are met.
As part of entering a sweepstakes, certain personally identifiable information
such as name and email address may be required.
Contacting Us by Email with Questions or Comments
When you
send us an email from our site, we may retain information such as the content,
your email address, our response, and the text of any follow-up questions you
may have. We may use this information, for example, to measure how effectively
we address customer concerns online, to personalize your experience, and to
continuously improve our service to you.
Electronic Postcards and Forwarding to Friends
From time
to time our website may offer a feature that allows you to send an electronic
postcard or otherwise share a message with a friend. If you choose to do so, we
will ask you for your name and email address, and the recipient's name and
email address, along with the text of any message you choose to include.
Collection of Information Through Web Technologies
We may
automatically track and collect your IP address, domain server, the type of
computer and type of web browser you are using and use "cookies" to
(i) customize content specific to your interests, (ii) ensure that you do not
see the same advertisement repeatedly, and (iii) store your password so you do
not have to re-enter it each time you use the site.
What are Cookies?
"Cookies"
are pieces of electronic information (specifically, a string of text) that your
browser and your operating system store on your hard drive for record-keeping
purposes. Cookies can store a user's ID and password, personalize home pages,
identify which parts of a site have been visited or keep track of previous
selections or purchases.
How We Issue and Use Cookies
* We issue and use cookies to
enhance your visit and the services we offer on the site. We want you to be
able to find the information and offers that interest you, as quickly and
easily as possible. The use of cookie technology helps us to achieve that
objective.
* We issue and use cookies to keep track of the areas of the site which
interest our visitors most. In doing so, we can determine areas of the site
that are most popular and those that are not. Many improvements and updates to
the site are based on such data as total number of visitors and pages viewed.
* This information is most easily tracked with cookies.
* Visitors to the site who accept cookies may be presented with targeted
messages, offers and ads on the site and via email that we believe would be of
value, based on observed preferences.
* If you have registered on the site and accept cookies, we can tailor your use
to your personal preferences, and it is easier and faster to take advantage of
the site's benefits.
* If you have submitted your email address, you may receive targeted messages
we believe you will find of value. Remember, you may request to be removed from
your email subscription lists.
* Cookies can enhance the user's visit.
You can
choose whether to accept or deny cookies; your browser on your computer is
often initially set to accept cookies. However, you can choose to deny cookies
and continue browsing the site. Keep in mind that your choice to accept or deny
a cookie is different from your choice to accept/deny email messages.
Online Surveys
Occasionally,
we may conduct online surveys to better understand the effectiveness of our
website. Your participation in these surveys is voluntary. Information
collected by us when you participate in a survey may include name, street
address and email address.
WHY WE COLLECT PERSONAL INFORMATION
1. To establish, maintain and
honor our relationship with you and to provide you with our services and those
of our third party suppliers and promotional partners.
2. To understand and better attempt to fulfill your needs and preferences in
providing services from us.
3. To develop, enhance, market or provide products and services or offers we
believe, based on the information you provide us, you may be interested in
receiving.
4. To manage and develop our business and operations and help us improve our
services for you.
5. To meet legal and regulatory requirements.
WHEN DO WE DISCLOSE PERSONAL INFORMATION
1. Personal information may be
shared internally, with corporate offices or sister companies or participating
resorts/hotels/vacation homes so that they may provide the services you have
reserved.
2. Personal information may be shared with a person who, in the reasonable
judgment of the company, is acting on your behalf of or as your agent - for
example, a resort, hotel, vacation, activity service provider, travel agent,
secretary or corporate travel department, making a reservation for you.
3. Personal information may be shared with a third party involved in processing
transactions you request and supplying you with services.
4. Personal information may be shared with a third party to perform functions,
process transactions or provide goods or services to you, such as reservations
handling, data processing or storage, surveys or research, to evaluate a
customer's credit worthiness or in order to collect a customer's account.
5. From time to time we may partner with other companies to provide
co-sponsored or co-branded promotions, products and services and may share your
information with our co-sponsor. For example, we may co-sponsor some
sweepstakes or contests on our site with other companies or we may provide
prizes for sweepstakes and contests sponsored by other companies. If you enter
one of these sweepstakes or contests, we may share your information with our
co-sponsor or the third party sponsor.
6. We rely on service providers to help us deliver products and services in
connection with our website offerings including airline and rental car
packages, communicating news and delivering promotional materials via email and
direct mail, processing credit card transactions, and administering sweepstakes
and surveys.
7. In the event that Vibes Interactive, or part of the company merges with or
is acquired by another legal entity, the personal information collected by
Vibes Interactive may be transferred to that other legal entity as an asset.
8. Personal information may be shared with a public authority or official or
those acting under government or judicial authority to protect the assets and
operations of the hotel or if, in the reasonable judgment of the hotel, it
appears that there may be danger to life, property or public safety which could
be avoided or minimized by disclosure of the information, or which disclosure
is required by law or regulation.
PRINCIPLES
1. We will not collect, use or
disclose your personal information for any other purpose than those identified
above, except with your consent.
2. We will safeguard your personal information from disclosure other than as
identified above or with your consent.
3. We will take steps to protect the confidentiality of your personal
information when dealing with third parties, consistent with our policy and the
laws and regulations that apply.
4. We will strive to keep your personal information accurate and up to date and
we will provide you with reasonable opportunities to access, correct and update
your personal information.
You are
always free to refuse to provide personal information to us, recognizing that
in some cases this may limit or make it impossible for us to agree to provide
you with the services or goods you may request.
You may
also withdraw your consent with respect to the use of your personal information
for marketing purposes at any time, subject to legal or contractual
restrictions and reasonable notice, when you access or visit our website or by
separately emailing us utilizing the contact information provided on this site
using "Unsubscribe" as the subject line, and providing us sufficient
personal identifiers so we can act effectively on your request.
If you
have questions or concerns about our privacy practices or how we collect,
handle or use your personal information, please contact us via the contact
information provided on this site.
INTERNET PRIVACY POLICY CHANGES
In the future, we may make
changes to this Internet Privacy Policy. The revised Internet Privacy Policy
will be displayed via a link on this website so that you will know what types
of information we gather and the categories of third parties with whom we may
share the information. This Internet Privacy Policy is effective as of October
1, 2005.

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